Cancellation, Reservation and Payment Policy

Reservation Deposit:
To secure your reservation, a payment equal to 50% of the total rental rate is required. This is a deposit that will be used for the rent only. We accept payments made by/through our listings on VRBO.com (VRBO charges a service fee since 2016 of somewhere between 4 and 10%), sending checks (no extra costs) or paypal (we ask for an additional 4% payment fee). Payments for Casa Iguana and Casa Sonrisa can only be done through VRBO or paypal, not by sending checks. Of course we will let you know all extra costs in front, in fact they are mentioned on each listing page on this website.
 

Final Payment/Security Deposit:
The remaining balance, 50% of the total rental rate is due 6 weeks prior to arrival date (4 weeks if you pay through paypal), together with a $400 USD damage deposit, which will be reimbursed within 1 week after departure date when no damage/loss is reported.
 

Cancellation Policy:

Cancellations:
A written notice or phone call is required for cancellation.
For dates that do not fall in the Christmas/New Years weeks, the following cancellation policy applies: 100% of any payment made toward the total rental rate shall be refunded if reservation is cancelled 60 days prior to arrival date, 50% of any payment made toward the total rental rate shall be refunded if reservation is cancelled 30-59 days prior to reservation date. No amount shall be refunded if reservation is cancelled 30 days or less prior to reservation date.
For dates that fall in the 2 Christmas/New Year weeks the following cancellation policy applies: If you cancel your reservation more than 90 days before arrival, 100% of your deposit will be refunded. If canceled between 60 and 90 days, 60% of your deposit will be refunded, between 30 and 60 days, 30% of your deposit will be refunded; and 30 days or less, 0% of your deposit will be refunded. Payment fees won’t be refunded. This doesn’t mean that we are not willing to work things out with you if there’s no other option than to cancel.